SANTA CLARA, Calif., May 21, 2001 – Kinetics Group, Inc. today announced the formation of its Global Customer Support group. This new business unit will provide start-up, warranty and post-warranty service, training, spare parts, upgrades, retrofits, and operations of fluid handling products and equipment for the electronics industry. The Global Customer Support group will improve all aspects of service to Kinetics’ customer base, and will leverage the existing Kinetics worldwide infrastructure to improve its customers’ profits through measurable cost of ownership improvements and increased customer satisfaction.
“Our customers require immediate 24/7 response, a single point of contact, and global consistency for their service and support needs,” said Dan Rubin, President of Kinetics Electronics. “The Global Customer Support group allows us to meet these needs, and to provide spares, logistics, documentation, and training, as well as assure global accountability.”
The group has approximately 100 people located at eight (8) domestic and three (3) international service centers. Each service center has factory-trained technicians, customer service personnel, applications engineers and a cleanroom for product calibration and retrofits.
Kinetics is the world’s largest provider of critical process infrastructure, uniquely positioned to meet its customers’ needs for capacity expansions and integration of new process and manufacturing technologies in their facilities. Kinetics designs and manufactures gas distribution systems, mass flow controllers, re-circulating coolers and chillers, chemical and slurry blending and distribution systems, and provides outsource contract manufacturing services.